Frequently Asked Questions

What you need to know.

Straightforward answers to common questions about how we work, what we build, and what to expect.

How It Works

ATX Logic is an AI consultancy that works alongside your team to integrate automation into your daily workflows. The primary offering is an always-on system deployed within your environment, typically on dedicated hardware you control, handling lead generation, operations, research, analysis, and communications. Everything runs locally, uses your existing tools, and operates within boundaries you define.

During onboarding, we observe your team, map your workflows, data sources, communication patterns, and decision-making processes. From there, the system continuously adapts to your preferences, learning your business's nuances over time. The longer you use it, the more precisely it mirrors how your team thinks and operates.

Security and Control

Data resides on your hardware, in your office, on your network. Nothing is stored in third-party cloud environments unless you explicitly configure the system to use services you already control. Your proprietary data never leaves your environment.

No. This is a hard architectural constraint. The system drafts communications. Humans review and approve before anything is sent. The system has no capability to autonomously dispatch emails, messages, or any client-facing content. All outbound communication requires explicit human action.

Customization and Setup

Yes. The system is modular. You choose which capabilities to activate: lead generation, workflow automation, communication drafting, research and analysis, data integration, or others. Capabilities can be enabled, disabled, or modified at any time.

Most engagements complete initial setup within one to two weeks, including environment configuration, workflow mapping, system customization, and onboarding. More complex environments with extensive integrations may take longer. We work at a pace that does not disrupt your team's day-to-day.

Operations and Support

Ongoing support, system updates, configuration adjustments, and access to new capabilities as they are released. Help optimizing system behavior, adding integrations, or troubleshooting issues is included. It does not cover hardware replacement, third-party API costs, or major architectural redesigns.

Contact ATX Logic. The monthly retainer includes support. Diagnosis occurs remotely when possible, on-site when necessary. Most issues are configuration-related and resolve quickly. If hardware fails, you replace it and ATX Logic restores configuration from backups.

The system is designed to work across multiple technology providers simultaneously. If one provider changes pricing, updates their service, or becomes unavailable, the system reconfigures to use alternatives. You are never locked to a single vendor.

Getting Started

Integration occurs through APIs, database connections, file systems, or whatever interfaces your current infrastructure exposes. Common integrations include CRMs, scheduling tools, accounting platforms, email systems, and operational databases. If it has an API or accessible data layer, integration is possible.

A one-time engagement fee covers observation, system design, build, and deployment. After setup, you have a trial period to evaluate the system with full support. If you choose to continue, an optional monthly retainer covers ongoing support, updates, and optimization. Specific pricing depends on scope and is discussed during your initial conversation.

Within the first 30 days, you are entitled to a full refund of your engagement fee. After 30 days, no refund is available. Monthly retainer fees are non-refundable but can be canceled at any time.

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